Legal
Return & Refund Policy
Last updated: draft, pending legal review
Draft policy — pending legal review.
1. Damaged or Missing Items
Report any damaged or missing item within 24 hours of delivery via WhatsApp support with your order number and photo/video evidence for a replacement or full refund. For any other concern, contact support — approved refunds are processed within 7 business days to the original payment method.
2. How to Report an Issue
Message our WhatsApp support at +91 9250001088 with your order number and clear photo or video evidence of the issue within 24 hours of delivery.
3. Other Concerns
For any other concern about your order, contact our support team at info@divinekesh.com or via WhatsApp, and we will review it on a case-by-case basis.
4. Refund Timeline
Once a refund is approved, it will be processed within 7 business days to your original payment method. Depending on your bank, it may take a few additional days to reflect in your account.
5. Non-Returnable Items
For hygiene and safety reasons, opened hair-oil bottles cannot be returned for a refund unless the product itself is defective or damaged in transit.