Legal
Privacy Policy
Last updated: draft, pending legal review
Draft policy — pending legal review.
1. Introduction
This Privacy Policy explains how Divine Kesh ("we", "us", "our") collects, uses, and protects information you share with us when you visit our website, create an account, or place an order.
2. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, shipping address, and order details. We may also collect limited technical information (such as browser type and pages visited) to help us operate and improve the site.
3. How We Use Your Information
We use your information to process and deliver orders, communicate with you about your order or support requests, send updates you have opted into (such as our newsletter), and to improve our products and website. We do not sell your personal information to third parties.
4. Payment Information
Payments are processed by a third-party payment gateway (Razorpay). We do not store your full card, UPI, or bank details on our servers — these are handled directly by our payment partner in accordance with their own security standards.
5. Cookies & Local Storage
We use cookies and browser local storage to keep you signed in, remember items in your cart, and understand how our site is used. You can control cookies through your browser settings.
6. Data Sharing
We share information with service providers who help us operate our business — such as payment processing, order fulfilment, and courier partners — solely for the purpose of completing your order.
7. Data Retention & Security
We retain order and account information for as long as reasonably necessary to fulfil the purposes described in this policy and to meet legal or accounting requirements. We take reasonable technical and organisational measures to protect your data, though no method of transmission or storage is completely secure.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the email address below.
9. Contact Us
For any privacy-related questions, contact us at info@divinekesh.com.